PROGRAM REFUND POLICY
All registrations have a 10% non-refundable deposit. This non-refundable deposit covers administrative processing and costs of registration. Any request for refund will be honored in full, minus the 10% non-refundable deposit, if requested more than 14 days prior to the first day of the program. No refunds will be processed within 14 days of the program start date, however, we can honor a program credit to be used towards a different program. Refunds can only be processed (a) back to the original form of payment or (b) as a credit towards a future Skate Like A Girl program.
PROGRAM CANCELLATION POLICY
In the event of program cancellation participants are entitled to a make-up program, program credit, or pro-rated refund equal to the program time that was missed. To request your refund, contact firstname.lastname@example.org.
REQUESTS TO CHANGE SUMMER CAMP DATE OR LOCATION:
If for any reason you need to change the week or location of an already purchased summer camp, this can be done up to 14 days before the start date of both the original and new camp at no charge, as long as there are still spaces available at the new camp. If a request to change camp date or location is made within 14 days of start date of either original or new camp, a $20 administrative charge will be processed.
Participants who are injured during Skate Like a Girl program hours to the point that they can no longer participate (e.g. sprain, broken bone) will be entitled to a full cash refund or program credit. Please contact us at email@example.com to request your refund.
If for any reason you are unsatisfied with your experience, you must contact us at firstname.lastname@example.org within 24 hours of the start of the program. Skate Like a Girl will honor a full refund (minus 10% non-refundable deposit) or program credit for any participant who did not have a positive experience within 24 hours of the first day of a program.
PARTICIPANT CODE OF CONDUCT:
- Follow all directions given by Skate Like a Girl coaches during at-home programming
- Be respectful to the coaches and other skaters
- Do your best to ensure everyone feels welcome and safe
- Wear a securely-fastened helmet while skating. Helmet use is non-negotiable!
- Skate Like a Girl highly recommends wearing all (elbow, knee, wrist) pads.
- For skaters under the age of 18: Helmet/Pad use must be enforced by parent/guardian
- Communicate appropriately by not interrupting others while they are speaking, no using foul language, gestures, or unfriendly tones of voice
- Stay in communication with your coach and let them know if you will not be participating in any of the session
If skaters do not follow this code of conduct, they will be issued a warning and their family will be notified. If behaviors do not change after a warning, skaters may be removed from the program.
We typically do not honor refunds for youth who miss days of skate programming due to a behavior related expulsion. Refunds in this case will be dealt with via our Directors on a case by case basis.
COVID-19 SPECIAL POLICIES
The current situation has made it difficult for us to plan for the future. Nevertheless, our goal is to give participants and families a minimum of 2 weeks notice about a cancellation of the program, and in best cases a month or more. We have amended our refund policy and will issue either full credits for future Skate Like a Girl programs or financial refunds (minus a 3% credit card processing fee) for any programs cancelled in conjunction with recommended COVID-19 health and safety protocols. For folks requesting refunds prior to official cancellation, they will be subject to our standard refund policy.